Privacy Policy

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Privacy Policy

1 Data protection statement

Data protection is important for us and we take it very seriously. Our privacy policy supplements the general terms of use of the Raynet websites.

2 Responsible entity

The responsible entity within the meaning of the Data Protection Regulation:

Raynet GmbH, Technologiepark 20, 33100 Paderborn, Germany.

If you have a residence or principal place of business in the United States, the responsible authority is

Raynet Inc, 10, North Martingale Road, Suite 400, Schaumburg, IL 60173, United States of America.

3 General information on processing personal data

This privacy statement applies to data, including personal data that may be collected about you by Raynet. Personal data is data or a combination of individual datasets by which you can be identified.

We collect, process and use your personal data regularly only with your consent. xceptions are made in cases where prior consent cannot be obtained for real reasons and where processing of the data is permitted by law. Under no circumstances we will pass on your personal data to third parties outside Raynet for advertising or marketing purposes without your consent.

As an international company, we use external service providers. If the data being processed is personal data, appropriate contractual agreements have been made and organizational measures implemented in accordance with the applicable law to ensure the protection of your data.

Within our company, compliance with legal requirements and with this privacy statement is monitored by our data protection officers. Our employees have been trained to handle personal data and have been obligated, in writing, to comply with the data protection regulations.

4 Legal basis for the processing of personal data

If we obtain the consent of the data subject for the processing of personal data, Art. 6 no 1 lit. a German data protection law (DS-GVO) serves as the legal basis for the processing of personal data.

If the processing is necessary for the performance of a contract to which the data subject is a party, or for the implementation of pre-contractual measures taken at the request of the data subject, Article 6(1) b DS-GVO serves as the legal basis.

If the processing of personal data is required to fulfil a legal obligation to which our company is subject, Art. 6 para. 1 lit. c DS-GVO serves as the legal basis.

If processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the former interest, Art. 6 para. 1 letter f DS-GVO serves as the legal basis for processing.

5 Which data is collected

When you visit our website or our Package Store (hereinafter commonly referred to as website or websites) or contact us in any other way, we store data that is automatically transmitted for technical reasons (general data and information) and those that you provide to us independently (personal data), for example when registering in our online trading system (Package Store) or contacting us via our online contact form. This can include the following information:

Personal data:

  • First and last name;
  • Company and position;
  • Location (address);
  • E-mail address and phone number(s).
  • Payment data;
  • IP adress

General data and information:

  • Anonymised IP address and standard web log information;
  • Browser types and versions used;
  • The operating system used by the accessing system;
  • The website from which an accessing system reaches our website (so-called referrer);
  • The sub-sites accessed through an accessing system on our website;
  • Date and time of access to our website;
  • Internet service provider of the accessing system;
  • Other similar data and information used for security purposes in the event of attacks on our information technology systems;
  • Any other information you provide us when using our websites.
6 How we use your data
  • To create your personal account to our online trading system;
  • To process your orders;
  • To provide you with your required products and services;
  • For sending information to other Raynet products and services;
  • To be able to contact you in the event of any problem with the delivery of your order;
  • To enable us to answer your queries and to inform you of new or changed services;
  • To be able to send you marketing offers such as newsletters;
  • For processing payments for purchases and other services;
  • Managing your account by carrying out credit checks;
  • To protect against or identify possible fraudulent transactions;
  • If legally permissible, to supply user-specific, unsolicited offers and information on the products and services of Raynet;
  • To develop and provide advertising geared to your own personal interests;
  • To analyze the use of our products, services and websites;
  • To perform surveys on our websites;
  • To find out how you discovered our website;
  • To determine the effectiveness of our advertising;
  • For the implementation of our General Terms and Conditions of Business and other administrative operations of our business.

We use the general data and Information also for the following purposes:

  • Correct presentation of the contents of our website;
  • Ensuring the functionality of our information technology systems.

The general data and information collected by accessing our website is stored in the log files of the web server. No conclusions are drawn about the accessing person. This anonymous data is stored separately from the personal data provided.

7 Data deletion and storage period

We will only keep your personal data for as long as necessary to carry out our services to you or as long as we are required by law. After this your personal data will be deleted.

Furthermore, data may be stored if this is provided by the European or national legislator in EU regulations, laws or other provisions.

The data will also be blocked or deleted if a legally standardized storage period expires, unless further storage of the data is required for the processing of existing contractual relationships.

8 Your data protection rights as an affected customer

You have a right towards Raynet according to Art. 12 – 23 DS-GVO:

  • Correction of incorrectly stored data;
  • Deletion of data that is no longer required if it is not subject to a retention obligation;
  • Restriction on the processing of your personal data;
  • Provision of your personal data;
  • Any revocation of your consent to the processing and use of your data at any time, which is not required by law or directly for the processing of an existing contractual relationship.

At your request, we will inform you in writing, and in accordance with the applicable law, whether we have stored any of your personal data and, if so, which specific data.

9 Protection of minors

As a rule, children and persons under the age of 18 should not transmit personal data to us without the permission of a/the parent/s or legal guardian/s. We do not request personal data from children and we affirm that we do not knowingly collect personal data from children, to use this data in any way or to disclose data to third parties.

10 Security measures

We have taken substantial precautions to ensure the security of your data. The personal data you have entered on HTML pages (contact forms) and that is stored by us shall be transmitted to Raynet in encrypted form (SSL – Secure Socket Layer) via the public data network, and stored and processed at Raynet.

11 Newsletter sent by MailChimp

Our newsletters are sent via “MailChimp”, a newsletter distribution platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA.

The data of our newsletter recipients are stored on the servers of MailChimp in the USA. MailChimp uses this information to send and evaluate the newsletter on our behalf. Furthermore, MailChimp can use this data according to its own information to optimize or improve its own services, e.g. to technically optimize the sending and presentation of newsletters or for economic purposes, in order to determine from which countries the recipients come. MailChimp does not use the data of our newsletter recipients to write them down or pass them on to third parties.

We trust in the reliability and IT and data security of MailChimp. MailChimp is certified under the US-EU data protection agreement “Privacy Shield” and commits itself to comply with the EU data protection regulations. Furthermore, we have concluded a data processing agreement with MailChimp. With this contract MailChimp commits itself to protect the data of our users, to process them according to their data protection regulations on our behalf and in particular not to pass them on to third parties. The data protection regulations of MailChimp can be viewed here

We will only send newsletters, e-mails and other electronic notifications of an advertising nature (hereinafter referred to as “newsletters”) with the consent of the recipient or a legal permit. If the contents of a newsletter are specifically described within the scope of a registration, they are decisive for the consent of the users. In addition, our newsletters contain information about our products and services as well as promotions or events.

11.1 Registration and logging procedures

The registration for our newsletter takes place in a so-called double opt-in procedure. This means that after registration you will receive an e-mail asking you to confirm your registration. This confirmation is necessary so that nobody can log in with other e-mail addresses.

Subscriptions to the newsletter are logged in order to be able to prove the registration process in accordance with legal requirements. This includes the storage of the login and confirmation time, as well as the IP address. Also the changes of your data stored with MailChimp are logged.

To subscribe to the newsletter, simply enter your e-mail address and the language in which you would like to receive the newsletter. Optionally we ask you to indicate your first and last name as well as your company. This information is only used to personalise the newsletter.

11.2 Statistical surveys and analyses

The newsletters contain a so-called “web-beacon”, i.e. a pixel-sized file that is retrieved from the MailChimp server when the newsletter is opened. Within the scope of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and the time of retrieval are initially collected. This information is used to technically improve the services based on the technical data or the target groups and their reading behaviour based on their retrieval locations (which can be determined using the IP address) or access times.

The statistical surveys also include determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. However, it is neither our endeavour, nor that of MailChimp, to observe individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our contents to them or to send different contents according to the interests of our users.

11.3 Online access and data management

In this context we point out that cookies are used on the websites of MailChimp and thus personal data are processed by MailChimp, its partners and service providers (e.g. Google Analytics). We have no influence on this data collection. Further information can be found in the privacy policy of MailChimp. We point out the possibility to object to the collection of data for advertising purposes on the websites and (for the European area).

11.4 Cancellation/Revocation

You may revoke your consent to the storage of your data and the sending of the newsletter at any time. You can use the link provided for this purpose within the e-mails sent to you.

11.5 Legal basis

In accordance with the provisions of the German data protection law (DS-GVO), which will come into force on 25 May 2018, we inform you that your consents to the sending of e-mail addresses are based on Art. 6 no. 1 lit. a, 7 DS-GVO and § 7 no. 2 lit. 3 and no. 3 UWG. The use of the shipping service provider MailChimp, carrying out statistical surveys and analyses as well as logging of the registration procedure, are carried out on the basis of our legitimate interests pursuant to Art. 6 no. 1 lit.f DS-GVO. We are interested in using a user-friendly and secure newsletter system that serves both our business interests and the expectations of users.

We would also like to point out that you can object to the future processing of your personal data at any time in accordance with the statutory provisions of Art. 21 DS-GVO. The objection may be lodged in particular against processing for direct marketing purposes.

12 Links

Raynet’s websites may include links to other websites which don’t fall under our supervision. We cannot accept any responsibility for the protection of the privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.

13 Cookies

A “cookie” is a small text file that is saved to and during subsequent visits, retrieved from, your computer or mobile device. Raynet uses cookies to enhance and simplify your visit. We do not use cookies to disclose information to third parties. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. However, please note that if you choose to disable cookies, you will not be able to take advantage of all features.

14 Google Analytics

We use Google Analytics, a web analysis service of Google Inc. („Google“) (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). Google uses cookies. The information generated by the cookie about the use of the online offer by users is generally transferred to a Google server in the USA and stored there. Google will use this information on our behalf to evaluate the use of our online offer by users, to compile reports on the activities within this online offer and to provide us with further services associated with the use of this online offer and internet use. Pseudonymous user profiles can be created from the processed data.

We use Google Analytics only with IP anonymization enabled. This means that Google will reduce the IP address of users within Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by the user’s browser is not merged with other Google data.

Users can prevent the storage of cookies by setting their browser software accordingly; users can also prevent Google from collecting the data generated by the cookie and relating to their use of the online offer and the processing of this data by Google by downloading and installing the browser plug-in available under the following link:

As an alternative to the browser add-on or within browsers on mobile devices, please click this link (status: opt-out cookie is set) to prevent future collection by Google Analytics within this website. An opt-out cookie is stored on your device. If you delete your cookies, you must click this link again.

We also use Google Analytics to evaluate data from AdWords for statistical purposes. If you do not wish this, you have the possibility to deactivate this under the ad manager Further information on data use for advertising purposes by Google, possible settings and objections can be found on Google’s websites:„Data use by Google when using our partners’ websites or apps“), („Data use for advertising purposes“), („Manage information that Google uses to show you advertising“) and („Determine which advertising Google shows you“).

15 Facebook Social Plugin

Our website uses Facebook Social Plugins, which is provided by Facebook Inc. (1 Hacker Way, Menlo Park, California 94025, USA). The bindings can be recognised by the Facebook logo or the terms “Like”, “I like”, “Share” in the Facebook colours (blue and white). Information about all Facebook plugins can be found in the following link:

The plugin establishes a direct connection between your browser and the Facebook servers. The website operator has no influence on the nature and scope of the data that the plugin transmits to the servers of Facebook Inc. Information on this can be found here:

The plugin informs Facebook Inc. that you have visited this website. It is possible that your IP address may be stored. If you are logged into your Facebook account during your visit to this site, the above information will be linked to your Facebook account.

If you use the functions of the plugin – for example by sharing or “likening” a post – the corresponding information will also be transmitted to Facebook Inc.

Do you want to prevent Facebook Inc. links this information to your Facebook account, please log out of Facebook before visiting this website.

16 Twitter Plugin

This website uses Twitter-slats. These are operated by Twitter Inc. (795 Folsom St., Suite 600, San Francisco, CA 94107, USA). If you visit a page that contains such a button, a direct connection is established between your browser and the Twitter servers. The website operator therefore has no influence over the nature and scope of the data that the plugin transmits to the Twitter Inc . servers.

According to Twitter Inc. only your IP address is collected and stored.

Information on the handling of personal data by Twitter Inc. can be found here:

17 LinkedIn Plugin

Our website uses plugins of the social network LinkedIn and LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA (hereinafter referred to as “LinkedIn”). You can recognize the LinkedIn plugins by the corresponding logo or the “Recommend” button. Please note that the plugin establishes a connection between your Internet browser and the LinkedIn server when you visit our website. LinkedIn is thus informed that our website has been visited with your IP address. If you click the “Recommend-Button” of LinkedIn and are logged into your LinkedIn account at the same time, you have the possibility to link content from our Internet pages on your LinkedIn profile page. In doing so, you enable LinkedIn to assign your visit to our website to you or your user account. You must know that we have no knowledge of the content of the transmitted data and its use by LinkedIn. Please contact LinkedIn for more details on data collection, your legal options and recruitment options. These are made available to you at

18 Affiliates

ur website may contain automated affiliate marketing links. This means that we receive commissions on resulting sales through links to products or services. We have no influence on the data collection when visiting one of the affiliate websites.

19 Access to this privacy policy

You can view and print out this privacy policy on every Raynet website by clicking on the “Privacy Policy” link.

20 Your contact person for data protection matters

Should you have any questions regarding the processing of your personal data, you can contact our data protection officers directly. They are also available to help with information enquiries, requests or complaints:

Mister Bernard Geyer
Director IT infrastructure
Fon: +49 5251 54009 2438
Raynet GmbH, Technologiepark 20, 33100 Paderborn, Germany

At your request, we will inform you in writing, in accordance with the applicable law, whether we have stored any of your personal data and, if so, which specific data.